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In Disputes, you can receive notification of new and urgent disputes, respond to disputes online with supporting documentation, and track cases and updates.In Account Information, you can update your account specifics, add business locations and even change your banking account information online using our secure authentication process.After you have enrolled and logged in to My Merchant Account/OMS, click on "Set up a New Location to Accept American Express." For technical support, contact the Online Technical Support team at 1-866-220-4272.American Express currently offers this service free of charge to merchants.After you set up My Merchant Account/OMS and enroll in the Disputes function, you will no longer receive paper dispute letters.You will start receiving courtesy e-mail notices whenever you have a new dispute online.In addition, you save money by avoiding any fees associated with receiving a paper statement.
You will receive a notification that the email was received and should expect a response from American Express usually within one business day.
You can see details of the dispute, respond online with supporting documentation, and track the status of all inquiries and chargebacks.
Managing disputes online saves you time, cuts down on paperwork and helps you avoid no-reply chargebacks.
To access the Secure Message Center, click on Manage your Account Tab on the top navigation bar and login with your Merchant Account/OMS ID and password.
The Secure Message Center gives you a secure channel to ask questions or request maintenance that is specific to your account, including questions about your statement, fees or account updates.
You will see all customer disputes in the Disputes section of My Merchant Account/OMS, where you can respond online and attach supporting documentation.